Frequently Asked Questions
What is the booking process?
If you'd like to book in, give us a call! We'll chat your through our current availability and get you booked into a suitable slot and finalise the details. We will then email you confirming your lesson venue, day, time and start date as well as your teacher's name. The email will also contain payment information and a link to your Aquatechnique Welcome Pack which tells you everything you need to know before starting and allows you to tell us any medical information and swimming history of the learner.
What age can children begin lessons?
We are qualified and insured to teach babies and have no upper age limit.
For our 1:1 lessons, we recommend 3 years and up as they then have a better understanding on how to follow a structure, understand instructions and aren't too nervous leaving their parents and spending time with the teacher.
What about the instructors?
We believe it is best if you have the same teacher for the majority of your learning journey as progression can be more advanced, trust is built and it makes the journey smoother.
On the odd occasion when the instructor is off (sickness/holiday etc) a cover teacher will be provided. In the event a cover teacher can't be provided you will be informed the lesson is cancelled and entitled to a refund.
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What happens at the first lesson?
The first lesson can be as relaxed or challenging as the learner requires. Generally it's a 'get to know you lesson' where the teacher can establish what level the learner is at. It can give the swimmer some time to adapt to their new surroundings , meet and feel comfortable with their teacher and have all the activities taught in a much more fun games based way.
How long does it take to learn to swim ?
This is a commonly asked question but unfortunately there is no answer that fits every customer! The long answer is that the time is takes to learn to swim depends on many factors such as:
What stage they are at when they come to lessons
What age they are or what ability they have to follow instructions and retain information
What your end goal is i.e comfortable family swimming or elite swim club
Previous experiences in and around water
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The short answer is how long is a piece of string?​​
What encouragement/rewards /achievements are in place to keep the kids motivated?
We have a number of ways we encourage the swimmers as we believe its one of the most important aspects and the most asked about from the learners perspective.
We aim to ensure our lessons are positive, individualised and constructively taught to be full of praise but also to guide the child in the right direction to continue to make progress but at a speed they can cope with- its not a race against anyone else!
We utilise:
Certificate / Badge scheme
Exciting theme lessons
Swimmer of the Week Mascots
Competitions​
All the legalities?
All the instructors are qualified
Lifeguards are provided via the hotel /leisure staff
Public liability insurance is in place for the business
Employers liability insurance is in place for the business
Risk assessment and operating procedures are covered as part of the hotel/leisure club
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